Contents
- How deposits and withdrawals work at Wheelz
- Account setup and verification requirements
- Our welcome package explained
- The mechanics underneath the games
- Where we hold our licence and what it covers
- Playing on your phone or tablet
- Reaching our support team
- The game library and what it covers
- Levelling up with the Wheel of Spinz
- What sets us apart from other UK-facing sites
- Our position for players in the United Kingdom
- Responsible gambling and where to get help
Wheelz launched with over 6,000 games from studios like Play'n GO, Microgaming and NetEnt, available to players in the United Kingdom through a Malta Gaming Authority licence (MGA/B2C/1079/2025). New accounts receive up to €500 plus 500 free spins across their first five deposits, with 35x wagering applying to the bonus. Support runs around the clock via live chat and email.
How deposits and withdrawals work at Wheelz
We do not publish payment methods, minimum amounts or processing times for deposits and withdrawals. What we can confirm: our Malta Gaming Authority licence requires us to hold player funds separately from operating capital, and responsible-gambling limits can be set on your gameplay to control how much reaches your account in a given period.
Before your first withdrawal, you will complete verification by submitting a PIN sent to your phone and email during registration. Further document requests may follow depending on the amount and your account history.
Account setup and verification requirements
Registration takes two steps. Click Register and fill in the required fields on the first screen—name, date of birth, email, phone number, address. On the second screen, input the verification PIN we send to your phone and email to confirm both details are correct.
That PIN-based check happens at signup. Identity verification—uploading a document—comes later, typically before your first withdrawal. We do not publish the exact threshold that triggers a full KYC request, so treat the first payout as the point where it will be asked for if it has not been already.
What documents you may need
Expect a photo ID (passport or driving licence) and proof of address dated within the last three months. Some withdrawals also require a photograph of the card used for deposits, with the middle digits masked. Have these ready before you request a payout to avoid delays.
Our welcome package explained
T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
The welcome offer runs across your first five deposits and pays up to €500 in bonus money plus 500 free spins. Each tier has its own match percentage and free-spin allocation:
| Deposit | Match | Cap | Free Spins |
|---|---|---|---|
| First | 100% | €100 | 100 (10 per day, 10 days) |
| Second | 50% | €100 | 100 |
| Third | 50% | €100 | 100 |
| Fourth | 25% | €100 | 100 |
| Fifth | 25% | €100 | 100 |
Both the bonus and the free-spin winnings carry a 35x wagering requirement before you can withdraw. Free spins from the first deposit are released in batches of 10 each day for ten consecutive days, not all at once.
Check our Wheelz bonus terms for full conditions, including game contributions, maximum stake limits while the bonus is active, and expiry periods.
The mechanics underneath the games
Every slot and table game operates on a return-to-player percentage (RTP), which is the theoretical amount paid back to players over millions of spins. A 96% RTP means the game returns £96 for every £100 wagered, on average and over time—not per session.
Volatility and what it means for your bankroll
Volatility—sometimes called variance—measures how often a slot pays and how large those wins tend to be. High-volatility games pay less frequently but offer bigger single wins when they hit. Low-volatility slots pay more often but in smaller amounts. Your choice depends on your budget and how long you want a session to last.
Paylines, ways-to-win and how a payout is calculated
Traditional slots use fixed paylines—patterns across the reels where matching symbols must land to trigger a win. Modern games often replace paylines with "ways to win," counting any matching symbols on adjacent reels from left to right. A 5-reel, 3-row slot with 243 ways to win pays whenever the same symbol appears on consecutive reels, regardless of its row position.
Your payout is calculated by multiplying your bet per line (or per spin) by the symbol's value in the paytable. Three cherries at 5× your line bet on a £0.20 line pays £1. The paytable, accessible inside each game, shows every symbol's value and explains bonus features.
Where we hold our licence and what it covers
Granturo Malta Ltd operates Wheelz under Malta Gaming Authority licence MGA/B2C/1079/2025, issued on 10th September 2025. The company is registered in Malta (C107733) at Level 3, Triq It-Torri, Birkirkara, BKR 4013.
An MGA licence requires us to segregate player funds from operational accounts, submit to regular audits of our random number generators, and publish responsible-gambling tools that let you set deposit limits, session timers and self-exclusion periods. Your account operates under Maltese law, with disputes escalated to the MGA's Player Support Unit if our own support cannot resolve them.
What the cookie policy says about ownership
Our cookie policy refers to the operator as "Wildz Group," while the footer states Granturo Malta Ltd. Both names appear in the operator's own legal documents. The MGA licence is issued to Granturo Malta Ltd and covers the domain you are using now.
Playing on your phone or tablet
Our site runs entirely in the browser—no app download required. Open any modern browser on your phone, log in with the same credentials you use on a laptop, and every game, payment option and account setting appears the same way. We have tested the layout on Safari (iOS), Chrome (Android) and Samsung Internet; all three render the game grid, the account menu and the live-dealer lobby without forcing you to pinch or scroll horizontally.
Free spins, deposit bonuses and wagering progress carry over between devices. Start a slot session on your phone during a commute, close the browser, and pick up the same balance on your desktop later without losing your place.
Reaching our support team
Live chat and email both run 24 hours a day, seven days a week. Click the chat icon in the bottom-right corner of any page to open a conversation window; response times for chat average under two minutes during peak hours and are slightly longer overnight. For non-urgent questions or detailed account queries, email [email protected].
Have your registered email address and a description of the problem ready when you contact us. If the issue involves a specific transaction, note the date, the amount and any reference number shown on screen. A complete first message gets a complete first reply.
The game library and what it covers
We run over 6,000 games from providers including Microgaming, NetEnt, Play'n GO, Evolution and Pragmatic Play. The categories split into slots, live dealer tables, jackpot games, roulette and blackjack. Evolution supplies the live section—real dealers, real cards, streamed from studios in multiple time zones so a table is always open.
For the full game list and provider breakdown, visit our Wheelz slots and live tables page.
Levelling up with the Wheel of Spinz
Every spin you make—win or lose—fills a progress bar. When the bar completes, you receive a batch of free spins as a reward. The number of spins increases as you level up, and higher levels unlock faster progress rates.
A separate mini-game runs alongside the progress bar: each spin lights up one letter in the word "WHEELZ." Complete the full word and your next reward spin is supercharged—any win from it is doubled. The letters reset after the supercharged spin, and the cycle starts again.
Both mechanics are automatic. You do not opt in, you do not claim manually, and the rewards land in your account as soon as the bar fills or the word completes.
What sets us apart from other UK-facing sites
Most operators treat loyalty as a points-for-cash exchange or a tiered VIP ladder. We replaced that with a progress-driven system that rewards every spin you make, regardless of the stake or the outcome. The Wheel of Spinz is visible on every game screen, updating in real time, and the payouts—free spins and supercharged rewards—arrive without a separate claim step.
The spelling mini-game inside the wheel adds a second layer of reward: completing "WHEELZ" doubles the next free-spin win, turning a small payout into a larger one without changing the base mechanics of the slot you are playing. That doubling applies to the total win, not just the free-spin portion, which makes the timing of when you complete the word as important as the game you are on when it happens.
Our position for players in the United Kingdom
We hold a Malta Gaming Authority licence and accept UK players aged 18 and over. Our game library, payment processing and responsible-gambling tools meet MGA standards, which require segregated player funds, third-party audits of random number generators, and published limits on deposits, session length and self-exclusion.
Withdrawals require identity verification before the first payout clears. Have a photo ID and proof of address ready to avoid delays. Support is available around the clock to handle verification queries, deposit issues and technical problems.
The welcome package runs across five deposits and includes 500 free spins, delivered in stages rather than all at once. Wagering applies at 35x to both the bonus and the free-spin winnings. The Wheel of Spinz loyalty system rewards regular play with additional free spins, scaled to your activity rather than locked behind a spending threshold.
For full terms, limits and payment details, use the account menu once you have registered. Our Wheelz sign-in page opens your dashboard, where you can set deposit limits, check your progress bar, and review your transaction history.
Responsible gambling and where to get help
Gambling should be entertainment, not an obligation. If it starts to feel like work, or if you find yourself chasing losses or hiding deposits from people around you, it is time to step back.
Limits you can set with us
Our account settings let you cap deposits over a daily, weekly or monthly period. Once a limit is active, the system blocks any deposit that would exceed it, and raising the limit takes 24 hours to process—time enough to reconsider. You can also set session reminders that notify you after a chosen amount of time has passed, or request a temporary break that locks your account for a fixed period.
Questions worth asking yourself
- Have you spent more than you planned to, more than once?
- Do you think about gambling when you are doing something else?
- Have you borrowed money to fund a deposit?
- Have you lied about how much you have spent or how often you play?
- Do you feel anxious or irritable when you cannot play?
One yes does not mean you have a problem, but it does mean the question is worth sitting with. Two or more yes answers are a reason to talk to someone.
Where to get free, confidential support in the UK
GamCare runs the National Gambling Helpline at 0808 8020 133, free to call 24 hours a day. The line is confidential, and you do not have to give your name. Their website, gamcare.org.uk, also offers live chat and a self-assessment tool.
BeGambleAware provides advice, support and treatment referrals at begambleaware.org. Their resources include guides for family members and a directory of local treatment services.
GamStop is a free national self-exclusion scheme that blocks access to all UK-licensed gambling sites for a period you choose—six months, one year or five years. Register at gamstop.co.uk with your name, date of birth and email address, and the exclusion starts within 24 hours.
Gordon Moody offers residential and online treatment programmes for people severely affected by gambling. Their services are free and run by trained counsellors. Visit gordonmoody.org.uk or call 01384 241 292.
Blocking software for your devices
Gamban (gamban.com) and BetBlocker (betblocker.org) are apps that block gambling sites across all browsers and devices. BetBlocker is free; Gamban charges a subscription. Both work on phones, tablets and computers, and both block thousands of sites automatically, with no manual list-building required.
Protecting minors
You must be 18 or over (18+) to hold an account with us. If you share a device with someone under 18, consider installing parental-control software such as Net Nanny or Qustodio to block access to gambling sites when you are not using the device yourself.
For questions about responsible-gambling tools or to request a self-exclusion period, contact us at [email protected].